We offer a 3 month fault warranty, we must ascertain whether the board has gone faulty due to a quality issue/genuine fault with the product or misuse (damage caused by neglect) we may ask for a photo or video of said fault. Once this is ascertained we will send you out spares to repair the product, we do not replace the product, we will send spares that are very easily fitted by yourself. We can assist you if necessary. This is cost efficient and keeps our retail price low which everybody prefers.
We do have an engineer who can assist with technical help in terms of ascertaining problems and help with the fitting of parts: [email protected]
If you are based in the UK and Europe it maybe cost effective enough for you to send us the board for a repair if it is within warranty (or for a small charge for out of warranty repairs).
If you are based in the USA we are afraid this is not a cost effective option at present so please be aware that upon the purchase of our board in the unlikely occurrence of a fault you will need to repair the board yourself with the support from our engineer (we will send parts and diagnose).
To be eligible for a return or refund within the 14 day period, your item must be unused and in the EXACT same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Our returns/refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange however we will honour the warranty and supply all appropriate parts for you free of charge with in 3 months, so you can easily replace the defective component, this is the quickest and most cost effective way.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on our contact page.
To return your product, you should mail your product to: Please email us for address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All parts and spares can be purchased from our store after the 3 month period and we still offer any assistance needed to get you back up and running.
Product neglect is not covered under our warranty, we will rest assured do what we can to get you back up and running but parts and shipping will be at your own cost.
Some common causes for board failure causing a fault:
Riding down steep hills and braking. This causes the motor to burn out.
Riding on bumpy surfaces. This can cause component damage.
Liquid damage. The board is splash resistant, not water proof.
Dropping the remote. The remote is not designed to be dropped, if you damage the remote please place an order through our shop and we’ll assist with you the re-sync procedure.
For your own safety please wear appropriate safety gear whilst riding, please follow the laws in your country/state. Please do not ride in heavy traffic or leave braking until the last minute. We do not take any responsibility for dangerous or reckless riding.